Shipping Information
All standard shipping is handled by UPS (United Parcel Service):
| Shipping | Cost |
|---|---|
| Ground | $15.00 |
| 3-Day | $25.00 |
| 2-day | $40.00 |
| Next-Day | $50.00 |
We at St. Croix Shop strive to ensure the safety of our customers and our communities. We are working to ensure that your orders arrive in a timely manner, but we ask your patience if we experience disruptions in shipping or deliveries.
If you select 'Second Business Day' or 'Next Business Day', your order must be placed by 12:00 noon Mountain Time to qualify. Saturday or Sunday delivery is not available.
Most orders will be processed within 48 hours of receipt. Delivery by UPS Ground should occur within 5-10 days. You will be notified by phone or e-mail of any item not available, delays or backorders. Items ordered together are not necessarily shipped the same day or from the same location. Your order may be shipped from multiple locations, however, you will only be charged for one shipping charge.
You will be billed for items that have been shipped. Shipping to another address or credit verification may cause delays. For your protection, we will take the time to verify all 'Ship To' orders.
Delivery schedules are estimates. Actual delivery times may vary depending on ship-to locations. When estimating package delivery time, please allow for credit approval, address verification and order processing.
Any questions, please call (800) 366-6964.
INTERNATIONAL SHIPPING
Shipping Info – Canada
All standard shipping is handled by USPS (United States Postal Service):
Ground $30.00
This cost will be charged to you at the time of your purchase and is the cost for shipping and handling only. Additional costs related to duties and taxes ARE THE PURCHASER’S RESPONSIBILITY and will be collected by USPS via C.O.D. at the time of delivery.
We ship all orders to Canada via USPS (United States Postal Service) ground. Normal delivery time takes 7-14 business days once the order has been shipped. With all Canadian shipments, we must send all orders from our main office location. Please realize that this may delay the shipment date up to one week due to the necessary transferring of inventory.
All NEW Canadian orders will only be shipped to the billing address.
Please contact customer service with any questions by email: info@stcroixshop.com, or by phone 800-397-9801.
International Shipments (All Countries except Canada)
We are currently unable to offer international shipping to areas outside the United States and its territories.
EXCHANGE AND RETURN POLICY
We're confident that you'll find St. Croix fashions to be the very finest and your satisfaction is guaranteed. If you are not satisfied with your purchase for any reason, simply return it within 30 days of delivery for an exchange, credit or refund.
All returned items must be new, unworn, unwashed, unaltered merchandise and in pristine condition with original tags attached. Every return is completely up to the discretion of management.
We can only accept returns or exchanges on items purchased on our website or at a flagship St. Croix Shop. Returns are the responsibility of the customer. St. Croix items purchased from other retailers must be returned to that retailer.
If you need to exchange or return your purchase, please call our toll-free number at 1-800-366-6964 Monday 10-6pm, Tuesday - Thursday from 10am-5pm, Friday 10am-5pm Saturday 10am-6pm, or Sunday 11am-4pm. All times are Eastern Standard Time. Your returns will be sent to our Birmingham location: 268 West Maple, Birmingham, MI 48009
ALTERATION POLICY
All trousers are unhemmed with open bottom so they can be altered to a perfect length. St. Croix's premium denim jeans and casual pants have hemmed bottoms in a longer length, and can be altered to your exact fit. Call 1-800-366-6964 for additional information. Each St. Croix Shop has tailoring available, so you can be assured of the perfect fit on trousers and shirtings — even leathers! Find a St.Croix Shop near you.